TRAINING SCHEDULE

Basic Training Workshops for Helpline Volunteers

Consist of more than 18 hours of specialized training in:

• Effective communication
• Active listening skills (empathy, clarification/paraphrasing, open-ended questions, building confidence, deferral/resource information if appropriate, etc.)
• Crisis and suicide risk assessment
• Crisis and suicide theory and techniques in intervention and prevention

For more information, contact Susan Ward, suward@lh.ca 905-430-3511