Basic Training Workshops for Helpline Volunteers

Consist of more than 18 hours of specialized training in:

  • Effective communication
  • Active listening skills (empathy, clarification/paraphrasing, open-ended questions, building confidence, deferral/resource information if appropriate, etc.)
  • Crisis and suicide risk assessment
  • Crisis and suicide theory and techniques in intervention and prevention

For more information, call 905-430-3511